At Plantmools, we strive to provide you with healthy, high-quality plants. Since plants are live and perishable items, we have a specific cancellation and refund policy as outlined below:
Order Cancellations
- Orders can be cancelled within 12 hours of placing the order by contacting us at help.plantmools@gmail.com.
- Once the order has been processed or shipped, cancellations will not be accepted.
Refunds
- Due to the perishable nature of plants, refunds are only applicable in the following cases:
- The plant arrives damaged or in poor condition.
- The wrong product was delivered.
- The plant arrives damaged or in poor condition.
- To claim a refund, please share clear pictures of the plant/package within 24 hours of delivery.
Replacement Policy
- In eligible cases, we may provide a replacement plant instead of a refund, subject to availability.
- If a replacement is not possible, we will issue a refund to your original payment method.
Non-Refundable Cases
- Plants that are healthy but may show minor transit stress (such as slight leaf bends or soil disturbance).
- Customer not being available at the time of delivery.
- Delay caused by courier service or natural events beyond our control.
Refund Timeline
- Once approved, refunds will be processed within 5–7 business days to your original payment method.